Please use the contact details on this page for any enquiries or simply click “book this course” now.
VIDEO AND OVERVIEW
Customer Service Training Course
- 07852 470447
- nicky@accusafe.uk
COURSE DESCRIPTION
CPD Approved
Customer service is the act of taking care of the customer’s needs by providing and delivering
professional, helpful, high quality service and assistance before, during, and after the customer’s
requirements are met.
But how is this done?
How do you ensure it’s consistent across your business? What are the benefits of delivering great
customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s
so vital. It then goes into detail about the goals of great customer service, communication skills both
verbal and non-verbal, discovering and understanding customer needs and much more.
Recommended System Requirements
- Browser: Up to date web browser
- Video: Up to date video drivers
- Memory: 1Gb+ RAM
- Download: Broadband (3Mb+)
COURSE DURATION
75 minutes
(Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).
COURSE MODULES
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COURSE LICENCE : DISCOUNTS
For 200+ licences, please email us at nicky@accusafe.uk or call us on 01253 573074 / 07852 470447.